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FAQ

ACTIVATION IN KONTAKT PLAYER

I’ve registered in Native Access, Downloaded and the installed the product. but still can’t activate within the Kontakt player 5. Could you figure out what’s wrong?

I believe you forgot to activate it through Service Center first? Try to do that.

GENERAL

Will SCARBEE Classic EP-88s be on next Komplete Ultimate?

No. This product is released by SCARBEE and not by Native Instruments. SCARBEE Classic EP-88s is exclusively sold from ww.scarbee.com.

Who takes care of your product support - SCARBEE or Native Instruments?

It entirely depends on the product.

SCARBEE takes care of all support of:
SCARBEE CLASSIC EP-88S

Native Instruments takes care of all support of:
SCARBEE JAY-BASS
SCARBEE MM-BASS
SCARBEE MM-BASS AMPED
SCARBEE PRE-BASS
SCARBEE PRE-BASS AMPED
SCARBEE RICKENBACKER® BASS
SCARBEE MARK 1
SCARBEE A-200
SCARBEE CLAVINET/PIANET
SCARBEE FUNK GUITARIST

*ALICIA'S KEYS
* Its not a SCARBEE product - but Native Instruments/Alicia Keys product.

I can't activate Komplete/Komplete Ultimate/Maschine.

It’s because you are not allowed to skip the SCARBEE website pop-up when installing your NI Komplete/Komplete Ultimate or Maschine. The solution to your problem is NOT to cancel the SCARBEE website pop-up. Juts let it appear (same as with the other NI partner pages) – and then you can either sign the Newsletter or just close the page. If that doesnt help you please contact Native Instruments NI Support. Do not send support questions to SCARBEE. Native Instruments takes care of ALL support of SCARBEE products released by them. So this is your first stop.

The serial number is invalid - I bought a product and it does not work... please help.

Contact Native Instruments NI Support. Do not send support questions to SCARBEE. Native Instruments takes care of ALL support of SCARBEE products released by them. So this is your first stop.

Where do I get support for SCARBEE/Native Instrument products?

Contact Native Instruments NI Support. or use their forums. Do not send support questions to Scarbee. Native Instruments takes care of ALL support of SCARBEE products released by them. So this is your first stop..

Where are the old Login - and all the Updates to legacy sample libraries?

Since it is now (2016) - 7 years since the old SCARBEE sample libraries were discontinued - we decided that it was time to end this service as our users have had 7 years to download any updates.

Can I sell my old Scarbee products and give license to someone else?

No that is not possible. According to the User License Agreement you own the right to USE the sound but do not own the sounds. So therefore you can not resell them.

Where do I get support for Halion Player issues?

All Halion Player related questions - including how to activate software with USB dongle, regarding Halion Player software or Syncrosoft/ Steinberg e-licenser please contact Steinberg Support and also visit e-licenser page to download newest software. Products related to this are the Halion Player powered Virtual Instruments: Vintage Keyboard Collection, Keyboard Gold Bundle and Imperial Drums XL.


DISCONTINUED PRODUCTS

What happened to SCARBEE Vintage Keyboard FX?

This product is now taken over by Overloud. All support must now be directed to them. Legitimate owners of VKFX can register at Overloud web page and get future updates by visiting www.overloud.com.

I own Imperial Drums XL – what happened to this product?

In 2005 Simone Coen decided to leave the Scarbee team to make his own company Chocolate Audio and took his drum sounds with him. We therefore had to discontinue product by the end of 2005. We no longer offer support of this product but suggest you contact them directly at www.chocolateaudio.com.


UPGRADES, UPDATES & CROSSGRADES

Does Native Instruments offer a cross grade from original SCARBEE products to the new versions?

No. I'm affraid not.

I have Halion Player version of Vintage Keyboard Collection – can I get K4 updates too?.

No that is not possible as it is a different sample set. When we had own shop you could buy cross grade to Kontakt version but now shop is closed. However the price of NI version is same as original cross grade price so maybe you can consider to buy new version from Native Instruments.

I have installed the K4 updates but instruments does not appear in Kontakt 4 as libraries like the new Native Instrument Libraries?

This is because they are still normal sample libraries. They can never be like virtual instruments as they are in a different format.

Why can't I register my old Scarbee sample libraries with new K4 updates on Native Instrument website?

Because they are still Scarbee products and not NI products. We made the updates so our users would get same experience as with the new NI versions – but they are still sample libraries and can not suddenly become virtual instruments. The NI versions have compressed samples and own serial numbers. It will not be possible for NI to take over the old customers and convert your Scarbee libraries to NI products. Since the new NI/Scarbee products are large in size it would mean thousands of downloads + support, registration etc – for free. That is not possible.

My new K4 updated libraries does not work in Kontakt 4 player – what is wrong?

Originally you purchased a sample library that required a FULL Kontakt sampler and this is still required with updates. If you want to use the k4 updates – you need FULL Kontakt 4 sampler.

Is there a way for me to activate the 3 products (Red bass, Black amped 1 & 4) I own in the Kontakt 4 Player through the service center?

No this is not possible. These products are not NI’s.

Can you issue new serial numbers that the NI Service Center can recognize?

No. It is not possible.

I load the samples into the player and they show up in Demo mode! I've already updated them to the Kontakt versions (MM-Bass, Jay-Bass, etc...) that they sell. Whats's wrong?

Yes - but these versions are still not NI products. It was meant as a nice gesture from Scarbee that we got permission to offer you an update with same graphics and functionality.


BASSES

I'm the owner of  PRE-BASS but have no midi controller and no sustain pedal. Is it possible to do a slides without'em? Just like keyswitches which I press by drawing suitable notes right in piano-roll of FL Studio?

Yes - just draw the sustain pedal values cc64 in controller window. 127 is ON.

I have Red Bass and loaded Combi version – however I get no slap sound?

Turn the Mod-wheel all way up to value 127.

On my new bass library the sustained notes don't work for me. In the manual it says to hold down A1. What am I doing wrong?

It is -A1 key – the lowest A on an 88 keyboard.

I bought the original J-Slap n' Fingered library and updated to Red Bass and then updated to Jay Bass. I'm about to do a complete fresh install of my computer and am wondering if I need to install J-Slap n Fingered and Red Bass and Jay Bass or can I just install Jay Bass. Do I need to install all three libraries?

You need all of the original samples.


VINTAGE KEYS

Could you tell me if the SCARBEE Mark I sold by Native Instruments has the same or similar EFFECTS as those that used to be sold as SCARBEE Vintage Keyboard FX?

No it is not exactly same effects as the NI version uses Kontakt's internal effects.