Products are DIGITAL DOWNLOADS

FAQ

Our official support hours are Monday through Friday, 9AM to 5PM (9.00-17.00) Central European Time (CET).

SALES & PURCHASING
Can I use my EDU Discount to purchase products on a Sale?

Unfortunately, the EDU Discount applies only to full-priced items and can not be used on sale items.

Does SCARBEE offer an Artist Discount program?

We believe everyone should receive an “artist discount”. To assure this, we have optimized our production costs along the way to guarantee the best priced products for everyone.

I have multiple Discount Vouchers. Can they be combined?

At the moment, we do not allow for the combination of Discount Vouchers.

Can I use my a Voucher on products with discounted price?

No - during a sale all Discount Vouchers and automated Discount Vouchers are temporarily disabled.

I have not received any download information. Where is it?

Once a purchase is made from our store a confirmation email is sent from us to you with your order number. A second email is then sent from Amazon SES servers (Continuata) containing the download links and installation instructions for the product you purchased. On occasion email clients may flag these emails as SPAM (GMAIL sometimes will filter our download emails to the PROMOTIONS inbox). Please be sure to check your SPAM and PROMOTIONS inboxes if you have not received your download links and instructions.

I missed a Sale. Can I still get the discount?

Unfortunately, we are unable to issue retroactive discounts. Please subscribe to our mailing list below to be informed of future offers and discounts.

I recently purchased a product, then you had a sale! Can I get a refund?

If you purchased a product on our webstore 5 days prior to a sale we will issue you a refund for the difference in price. Simply send us an email via our support page and we’ll take care of you.

I’m not happy with my purchase. Can I get a refund?

Unfortunately, due to the nature of our instruments/libraries we do not offer refunds on installed products. If you purchased a product and have NOT installed it simply send us an email via our support page to request a refund.


MATRIX - Classic EP-88s Expansion
I can not register the MATRIX serial number in Native Access!

This is because the MATRIX EXPANSION serial number is ONLY for download. You must use the original serial number that came with the link for the Scarbee Classic EP-88s.

The MATRIX serial number uses NUMBERS AND LETTERS like this: x123-123x... etc.

The Kontakt Library serial number ONLY uses NUMBERS like this: 1234-1234...etc. This is the serial that should be used with Native Access.

Can I still use my old User Snapshots made with original version 1.0?

MATRIX - Classic EP-88s Expansion - User Snapshot conversionsYes - but you need to convert the Snapshots first to the new version. This video shows how to convert old User Snapshot presets (v. 1.0) to work with new Scarbee Classic EP-88s.nki (v.1.1) here.

I use Scarbee Classic EP-88s in Maschine and Komplete Kontrol - will Matrix Update work?

Yes it will work great - but in order to ensure all is perfect - and to get the new custom made Audio Previews to work - you need to RESCAN the Scarbee Classic EP-88s folder in Maschine/Komplete Kontrol Preferences/Library.Machine update factory

I purchased MATRIX - Classic EP-88s EXPANSION and installed it. However, the version indicated by Native Access remains at 1.0.0.

Unfortunately, Native Access do not currently update the version number if you just update a product. There is, however, a workaround:

1) Close Native Access
2) In Finder (Mac) or File Explorer (Windows) - rename the folder “Scarbee Classic EP-88s” to “xScarbee Classic EP-88s”.

rename
3) Open Native Access.
4) Find Scarbee Classic EP-88s, It now says REPAIR.

repair
5) Click On REPAIR.
6) Click on RELOCATE.

Relocate 1
7) In Finder (Mac) or File Explorer (Windows) - rename the folder “Scarbee Classic EP-88s” back to “Scarbee Classic EP-88s”.

right name
8) Click on BROWSE

browse
9) Select Scarbee Classic EP-88s folder and click on OPEN.

folder
10) Click on RELOCATE

Relocate 2

Done! It now says 1.1.0.


Scarbee Classic EP-88s 1.0.2 Update
I can not register the 1.0.2 serial number in Native Access!

This is because the 1.0.2 update serial number is ONLY for download. You must use the original serial number that came with the link for the Scarbee Classic EP-88s.

The 1.0.2 serial number uses NUMBERS AND LETTERS like this: x123-123x... etc.

The Kontakt Library serial number ONLY uses NUMBERS like this: 1234-1234...etc. This is the serial that should be used with Native Access.

I use Scarbee Classic EP-88s in Maschine and Komplete Kontrol - will 1.0.2 Update work?

Yes it will work great - but in order to ensure all is perfect - and to get the new custom made Audio Previews to work - you need to RESCAN the Scarbee Classic EP-88s folder in Maschine/Komplete Kontrol Preferences/Library.Machine update factory

After installing the update I have no factory Snapshots anymore!

You have downloaded to the wrong folder. You must download to the same PARENT folder as "Scarbee Classic EP-88s" folder has. So if "Scarbee Classic EP-88s" folder is located in example "AUDIO" folder (AUDIO/Scarbee Classic EP-88s) - you must download to the "AUDIO" folder (AUDIO/) and NOT to "Scarbee Classic EP-88s" folder. Look at the install video and pay attention to where download is.


KONTAKT CPU usage
Is there any way I can reduce Kontakt CPU usage?

Yes. When ex. using Scarbee Classic EP-88s in Logic or another sequencer you can reduce CPU usage a lot by disabling some of the graphics. The CPU usage is bigger the more complex a Snapshot Presets is:  if it uses a lot of FXs, Vibrato, EQ etc it will use more power.

Scarbee Classic EP-88s Full view

With Full view Kontakt uses quite a lot of CPU for displaying keyboard and instrument graphics.

Scarbee Classic EP-88s No Keyboard

Disabling the keyboard view will help a little.

Scarbee Classic EP-88s No Performance view

Clicking on the little PV button to the right of the VOLUME slider will toggle GUI on/off. This saves even more CPU. Finally - closing the Kontakt window will really make a change in CPU usage.

Multicore off

Remember ONLY to use Multiprocessor control in your sequencer so go to KONTAKT OPTIONS (Cog wheel) and under ENGINE set "Multiprocessor support (AU - Plugin) to OFF.


Downloading a product with the Connect app
How do I install the MATRIX - CEP-88s Expansion?

Scarbee Matrix - CEP 88s Expansion InstallSee the complete installations video here.

How can I reset the downloads and start over?

You can hold SHIFT key and then click on DOWNLOAD button (it will change display to RESET).

You will be asked if you want to download and install again (say YES) - and you can then decide the folder you want to download to.

Will Connect do the entire installation or should I extract (unrar) the files myself?

Yes - Connect App MUST do the entire installation. You can NOT unrar the files yourself as this will result in a faulty installation.

I can not locate the Scarbee Classic EP-88s folder - where is it?

The Scarbee Classic EP-88s folder is located inside the Connect download folder (the place you originally decided to download to when using Connect app the first time).
If you still can't remember try search your computer for: "Scarbee Classic EP-88s".

When I try open Scarbee Classic EP-88s - some files are missing!

This means you either tried to unrar the .rar files yourself or that you stopped the installation before the Connect app informed you that installation was done. When done the Scarbee Classic EP-88s folder should look like this:

Need some more help using Connect?

Please visit Continuata support here.

What settings should I use with Connect?

I suggest you use these settings - so connect will download and install all - and also clean up afterwards.

Connect settings


SETTING UP A THIRD PARTY KONTAKT LIBRARY
How do I install the product after the download?

Go and read HERE. This article explains how to add a Powered by KONTAKT Library by a third party manufacturer to the KONTAKT Browser and how to activate it.

Note: If you wish to set up a KONTAKT Library provided by Native Instruments instead, read this article.

KONTAKT allows you to add third-party Powered By KONTAKT Libraries to the Browser. These libraries can also be used with the free KONTAKT 5 Player. Please check the third-party manufacturer's product page to find out if your Library is Powered By KONTAKT. You can find a selection of third party Powered By Kontakt Libraries on our website.

I’ve downloaded and installed the product but I can't find the ADD LIBRARY tab - so how do I add the library?

Go and read HERE. This article explains how to add a Powered by KONTAKT Library by a third party manufacturer to the KONTAKT Browser and how to activate it.

Note: If you wish to set up a KONTAKT Library provided by Native Instruments instead, read this article.

KONTAKT allows you to add third-party Powered By KONTAKT Libraries to the Browser. These libraries can also be used with the free KONTAKT 5 Player. Please check the third-party manufacturer's product page to find out if your Library is Powered By KONTAKT. You can find a selection of third party Powered By Kontakt Libraries on our website.


GENERAL
Will SCARBEE Classic EP-88s be on next Komplete Ultimate?

No. This product is released by SCARBEE and not by Native Instruments. SCARBEE Classic EP-88s is exclusively sold from ww.scarbee.com.

Who takes care of your product support - SCARBEE or Native Instruments?

It entirely depends on the product.

SCARBEE takes care of all support of:
SCARBEE CLASSIC EP-88S

Native Instruments takes care of all support of:
SCARBEE JAY-BASS
SCARBEE MM-BASS
SCARBEE MM-BASS AMPED
SCARBEE PRE-BASS
SCARBEE PRE-BASS AMPED
SCARBEE RICKENBACKER® BASS
SCARBEE MARK 1
SCARBEE A-200
SCARBEE CLAVINET/PIANET
SCARBEE FUNK GUITARIST

*ALICIA'S KEYS
* Its not a SCARBEE product - but Native Instruments/Alicia Keys product.

I can't activate Komplete/Komplete Ultimate/Maschine.

It’s because you are not allowed to skip the SCARBEE website pop-up when installing your NI Komplete/Komplete Ultimate or Maschine. The solution to your problem is NOT to cancel the SCARBEE website pop-up. Juts let it appear (same as with the other NI partner pages) – and then you can either sign the Newsletter or just close the page. If that doesnt help you please contact Native Instruments NI Support. Do not send support questions to SCARBEE. Native Instruments takes care of ALL support of SCARBEE products released by them. So this is your first stop.

The serial number is invalid - I bought a product and it does not work... please help.

Contact Native Instruments NI Support. Do not send support questions to SCARBEE. Native Instruments takes care of ALL support of SCARBEE products released by them. So this is your first stop.

Where do I get support for SCARBEE/Native Instrument products?

Contact Native Instruments NI Support. or use their forums. Do not send support questions to Scarbee. Native Instruments takes care of ALL support of SCARBEE products released by them. So this is your first stop..

Where are the old Login - and all the Updates to legacy sample libraries?

Since it is now (2016) - 7 years since the old SCARBEE sample libraries were discontinued - we decided that it was time to end this service as our users have had 7 years to download any updates.

Can I sell my old Scarbee products and give license to someone else?

No that is not possible. According to the User License Agreement you own the right to USE the sound but do not own the sounds. So therefore you can not resell them.

Where do I get support for Halion Player issues?

All Halion Player related questions - including how to activate software with USB dongle, regarding Halion Player software or Syncrosoft/ Steinberg e-licenser please contact Steinberg Support and also visit e-licenser page to download newest software. Products related to this are the Halion Player powered Virtual Instruments: Vintage Keyboard Collection, Keyboard Gold Bundle and Imperial Drums XL.


DISCONTINUED PRODUCTS
What happened to SCARBEE Vintage Keyboard FX?

This product is now taken over by Overloud. All support must now be directed to them. Legitimate owners of VKFX can register at Overloud web page and get future updates by visiting www.overloud.com.

I own Imperial Drums XL – what happened to this product?

In 2005 Simone Coen decided to leave the Scarbee team to make his own company Chocolate Audio and took his drum sounds with him. We therefore had to discontinue product by the end of 2005. We no longer offer support of this product but suggest you contact them directly at www.chocolateaudio.com.


UPGRADES, UPDATES & CROSSGRADES
Does Native Instruments offer a cross grade from original SCARBEE products to the new versions?

No. I'm affraid not.

I have Halion Player version of Vintage Keyboard Collection – can I get K4 updates too?.

No that is not possible as it is a different sample set. When we had own shop you could buy cross grade to Kontakt version but now shop is closed. However the price of NI version is same as original cross grade price so maybe you can consider to buy new version from Native Instruments.

I have installed the K4 updates but instruments does not appear in Kontakt 4 as libraries like the new Native Instrument Libraries?

This is because they are still normal sample libraries. They can never be like virtual instruments as they are in a different format.

Why can't I register my old Scarbee sample libraries with new K4 updates on Native Instrument website?

Because they are still Scarbee products and not NI products. We made the updates so our users would get same experience as with the new NI versions – but they are still sample libraries and can not suddenly become virtual instruments. The NI versions have compressed samples and own serial numbers. It will not be possible for NI to take over the old customers and convert your Scarbee libraries to NI products. Since the new NI/Scarbee products are large in size it would mean thousands of downloads + support, registration etc – for free. That is not possible.

My new K4 updated libraries does not work in Kontakt 4 player – what is wrong?

Originally you purchased a sample library that required a FULL Kontakt sampler and this is still required with updates. If you want to use the k4 updates – you need FULL Kontakt 4 sampler.

Is there a way for me to activate the 3 products (Red bass, Black amped 1 & 4) I own in the Kontakt 4 Player through the service center?

No this is not possible. These products are not NI’s.

Can you issue new serial numbers that the NI Service Center can recognize?

No. It is not possible.

I load the samples into the player and they show up in Demo mode! I've already updated them to the Kontakt versions (MM-Bass, Jay-Bass, etc...) that they sell. Whats's wrong?

Yes - but these versions are still not NI products. It was meant as a nice gesture from Scarbee that we got permission to offer you an update with same graphics and functionality.


BASSES
I'm the owner of  PRE-BASS but have no midi controller and no sustain pedal. Is it possible to do a slides without'em? Just like keyswitches which I press by drawing suitable notes right in piano-roll of FL Studio?

Yes - just draw the sustain pedal values cc64 in controller window. 127 is ON.

I have Red Bass and loaded Combi version – however I get no slap sound?

Turn the Mod-wheel all way up to value 127.

On my new bass library the sustained notes don't work for me. In the manual it says to hold down A1. What am I doing wrong?

It is -A1 key – the lowest A on an 88 keyboard.

I bought the original J-Slap n' Fingered library and updated to Red Bass and then updated to Jay Bass. I'm about to do a complete fresh install of my computer and am wondering if I need to install J-Slap n Fingered and Red Bass and Jay Bass or can I just install Jay Bass. Do I need to install all three libraries?

You need all of the original samples.


VINTAGE KEYS
Could you tell me if the SCARBEE Mark I sold by Native Instruments has the same or similar EFFECTS as those that used to be sold as SCARBEE Vintage Keyboard FX?

No it is not exactly same effects as the NI version uses Kontakt's internal effects.